We collect personal information directly from you when you communicate or deal with us. We may collect personal information when you:
Where practicable, we collect personal information directly from you. If we receive information about you from someone else (e.g. from someone who supplies goods or services to us, or someone who names you as a reference in relation to their volunteer or employment application), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.
The type of personal information that we collect depends on the circumstances in which the information is collected. Personal information we collect includes but is not limited to:
Consequences if personal information is not collected
If you do not provide us with the information we request, we may not be able to fulfil the relevant purpose of collection, such as to supply products or services to you or to assess your application for employment or volunteer work.
Use and disclosure of personal information
We generally explain at the time we collect personal information how we will use or disclose that information. However, in general terms, our purposes for collecting, holding, using and disclosing personal information include the following:
Additionally, we may use and disclose personal information if:
We will only use or disclose personal information for a purpose other than the primary purpose of collection or a related purpose if you have consented to this or such use or disclosure is otherwise allowed by applicable law.
Disclosure to other persons and locations
In order to perform our functions and activities (e.g. to operate our website or deliver our initiatives), JGIA may engage with its affiliates, selected service providers, professional advisors, partner organisations, and/or other trusted third parties to perform a variety of functions and activities for us, such as providing products and services to us (including IT services and data storage), fulfilling orders, conducting market research, processing credit card payments, developing and assisting with campaigns and promotions, events and other initiatives, and providing technical and professional services. These organisations may have access to personal information and may use and disclose it on our behalf.
We do not usually disclose personal information to recipients located outside of Australia.
Your access to your data
If at any time you want to know exactly what personal information we hold about you, you are welcome to request access to your record by contacting us at email@example.com. Please note we may need to ask you questions or request further details to verify your identity before releasing information to you.
JGIA will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, correct and up to date. We do so via our own internal quality system, using the information that you provide to us.
If you believe any information that we hold about you is incorrect, incomplete, or out-of-date, please contact us at firstname.lastname@example.org. We will respond to your request within a reasonable period and will take steps to amend your records in a timely manner.
Data Storage and Security
JGIA holds personal information in a combination of electronic and hard copy formats. We take reasonable steps to ensure that any personal information held by us is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Such steps may include:
JGIA will keep information for as long as it is required for permitted purposes of use and disclosure or to meet legal and regulatory requirements. JGIA will take reasonable steps to permanently de-identify or securely destroy personal information that we no longer require for any purpose, except where we are legally entitled to retain it.
When you visit our site, anonymous technical information may be collected about user activities on the website. This may include information such as the type of browser used to access the website and the pages visited. This information may be used by JGIA to make decisions about maintaining and improving our online services.
If you have any questions, feedback or complaints about this policy or how your personal information is handled by JGIA, please contact us in writing on email@example.com.
We will review your requests and complaints and use reasonable endeavours to respond to you in writing within a reasonable time of receiving it in writing. If we fail to respond to a complaint within a reasonable time of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator, e.g. for Australia, the Office of the Australian Information Commissioner (www.oaic.gov.au).
Last updated: 18 August 2021